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Market Avenue Ltd Company Policies

Terms and conditions of website usage

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Market Avenue Limited’s relationship with you in relation to this website.

The term “Market Avenue Limited” or “us” or “we” refers to the owner of the website whose registered office is Rowan Suite, Second Floor, 7 Trinity Place, Midland Drive, Sutton Coldfield, B72 1TX. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only and is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
  • Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
  • You may not create a link to this website from another website or document without our prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Privacy Policy

This privacy policy sets out how Market Avenue Limited uses and protects any information that you provide when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can rest assured that it will only be used in accordance with this privacy statement.

Market Avenue Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st January 2014.

What we collect

If you need to contact us regarding the products and services we offer, we may collect the following information from you:

  • Name
  • Contact information including email address
  • Demographic information such as address and postcode
  • Other information relevant to your enquiry (e.g. the nature of your business)

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may use it to send email communication from Market Avenue Limited specifically and only relating to your use, or potential use of our services.
  • From time to time, we may also use your information to contact you for market research purposes and customer feedback.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Cookies

This website uses cookies to help us provide you the best possible user experience when visiting our website. By continuing to use this website, you consent to our use of these cookies.

About cookies

A cookie is a piece of information which a website transfers to the cookie file of the browser on your computer. The browser saves the information and sends it back to the website server whenever the browser returns to the website.

A cookie will typically contain the name of the domain (internet location) from which the cookie has come, the “lifetime” of the cookie (i.e. when does it expire), and a value, usually a randomly generated unique number.

You have the ability to accept or decline cookies by modifying the settings in your browser.

You can easily delete any cookies that have been installed in the cookie folder of your browser. Please consult the ‘help’ section in your current browser.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • You may stop all communications from us at any time by informing us by letter or email.
  • In the event that you have chosen to subscribe to our newsletter, then you may unsubscribe at any time by simply clicking the “unsubscribe” link at the bottom of each email.

We will not sell, distribute or lease your personal information to third parties unless those third parties are vital to the completion of the services you have used us for; we have your permission or are required to do so by law.

You may request details of personal information, which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please request this by letter or email.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Accessibility

Market Avenue Limited are committed to serving all of our visitors equally and want as many people as possible to visit our website. We have therefore undertaken the following actions to ensure that all of our content is as accessible as possible to every user:

  • Standard ‘Google’ fonts are used throughout the site for clarity and easier reading.
  • Wherever possible, we use text instead of graphics to reduce the download time of pages and to enhance usability. Jargon and technical terms are kept to an absolute minimum.
  • No information is conveyed exclusively using strong colours or a mixture of coloured texts and backgrounds. This means that, although we use colours to organise information there are also other, non-colour dependent, ways of accessing the information and navigating the website.
  • Our pages are designed so that they are without horizontal scrollbars when they are viewed at full screen with a resolution of 1024 x 768 pixels.
  • Our website has been tested using the following browsers to ensure cross-browser compatibility: Internet Explorer, Firefox, Opera, Safari, Chrome, and Mozilla.
  • This site is accessible from mobile devices such as handhelds and tablets.
  • Style of navigation remains consistent throughout the website.
  • Throughout our website, we have attempted to comply with the W3C Web Content Accessibility Guidelines. These are a set of guidelines used to ensure that websites are designed and written in a way that makes them accessible.

We are committed to a process of ongoing improvement and are working to ensure that all content is developed under the guidelines outlined above.

If you have difficulty accessing the site or have any comments or feedback on how we can improve your online experience, please do not hesitate to contact us and we’ll do what we can to make it easier for everyone to access our site.

Environmental policy

Market Avenue Limited is aware that it needs to minimise the impact of its activities on the environment. We are therefore committed to reducing our carbon footprint, improving recycling, reducing reliance on packaging, minimising waste and improving efficiencies on finite natural resources.

The key points of its strategy to achieve this are:

  • Minimise waste by evaluating operations and ensuring they are as efficient as possible
  • Minimise toxic emissions through limiting vehicular use as much as practicable
  • Actively promote recycling both internally and amongst its customers and suppliers
  • Source products used within the business that will serve to minimise the environmental impact of their use and distribution
  • Comply with all relevant environmental legislation

Corporate Social Responsibility

Market Avenue Limited is committed to providing a safe working environment where all employees feel happy, healthy and motivated. We respect our workforce, our customers and our community and strive to make a positive contribution in each of these areas.

The key points of its strategy to achieve this are:

Workforce

  • To have an Equal Opportunities workforce profile in place to encourage people of all ages, abilities, backgrounds and cultures to seek employment with us as positions become available.
  • To ensure safe working environments by conforming to Health and Safety procedures and providing training where necessary.
  • To actively encourage continued professional development through good communication with our employees, encouraging entrepreneurship, listening to new ideas and offering training opportunities where practicable.

Marketplace

  • To constantly and consistently work towards achieving high levels of customer satisfaction and customer retention by listening and understanding customer views.
  • To have in place suitable processes for accepting, measuring and dealing with complaints.
  • To build relationships with customers and other partners to instil trust and confidence in order to enhance credibility as a reputable business.

Community

  • To encourage local regeneration and economic growth by providing employment locally as positions become available.
  • To support activities in our local community by providing advice, support and sponsorship as and when resources become available.
  • To abide by local government guidelines and regulations in respect of any future development, maintain good public relationships and build up our reputation as a good employer.

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